How to cancel a reservation at a booking without penalty is the most popular system for pre-ordering hotels online anywhere on the map. You can find and reserve the right hotel while planning your vacation. But it happens that plans collapse, the trip is canceled and there is a need to cancel the reservation.

Cancellation policy for booking

Pay attention to the rules for making a reservation before booking a hotel room. Free cancellation of booking is possible if all the conditions of the selected hotel are met. The reservation can be withdrawn without penalty for a certain period (1-30 days) before the check-in date. You will see all information about the number of available rooms and the nuances of refusal immediately after entering the dates of residence.

Please note that, as a rule, hotels charge a fee for 1 night in case of cancellation of the reservation after a certain date. But sometimes the penalty can equal the entire amount of your order. Often a hotel offers the same room under different conditions - a free reserve or full prepayment. The second option will cost less, but in case of failure you will not receive your money back. Use the offer only if you are sure that the trip will take place, otherwise do not take risks.

The rules of some popular hotels in the table will help to make an overview of the cancellation system of the preliminary reservation.

The name of the hotel


Cancellation policy

Alpha Izmailovo

Moscow, Russia

The total price will be charged regardless of the selected room.

Planeta Hotel & Aquapark - All Inclusive

Sunny Beach, Bulgaria

A week before arrival, you can withdraw the reserve without payment. At a later time, you will have to pay the full amount. There are promotional numbers with a prepayment, in case of refusal, they do not return the money.

Sunset Beach Club Hotel Apartments

Benalmadena, Spain

Free of charge up to 2 days before check-in. Later registration of refusal at the booking provides for payment of 1 night.

Porto carras meliton

Neos Marmaras, Greece

Cancellations 2 weeks or earlier before the check-in date require payment of half the cost of the stay. With late clearance, you will have to pay the full amount.

Hotel reservation cancellation

If you nevertheless decided to refuse the reserved number, then it will take literally a couple of minutes. After refusing to book a hotel, the booking site asks for a reason in the corresponding line (an analysis of the reasons for which it was refused is necessary for the site to work successfully), but you can leave this line blank. Cancellation Methods:


Instruction manual

Immediately after booking

  1. After booking, you will immediately see a notification that a confirmation email has been sent to you.
  2. Select the appropriate item to cancel and change the order.
  3. Remove your booking reservation.

Through personal account

  1. Log in or register for a booking, enter your personal account.
  2. Go to My Reservations.
  3. Change your reservation.

By the link in the email

  1. Open your booking confirmation email.
  2. Select the link to cancel the reservation.
  3. On the site, open the point of modification.
  4. Make a request.

Watch the video: NEW Airbnb Host Cancellation Penalties & Rules!! and what it means for your business (February 2020).